Rsa Help Desk

Schedule only in order to register for a class you need to first create an emc account if you need further assistance contact us summary this classroom based learning provides the fundamental information about an rsa securid system deployment to assist help desk representatives respond to end users. Rsa s world class global support organization can enhance your security solution with a comprehensive support plan that provides important security alerts valuable upgrades and access to expert advice. Obtain fast accurate responses to questions from rsa subject matter experts and the rsa customer community.

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Rsa provides the resources you need to quickly and proactively resolve product related issues and questions to ensure business continuity.

Rsa help desk. Your organization determines which tasks a help desk administrator is allowed to perform. The rsa link online community and support portal serves as a one stop shop for all rsa product information including product licenses documentation downloads and training. Because each organization is different this table may contain high level tasks that you cannot perform. Rsa university is channeling its experience in educating customers to focus on some tips and assistance specifically for help desk members and other administrators who are instrumental in keeping businesses running as smoothly and securely as possible with rsa securid.

The following table provides information on the most common activities that a help desk administrator performs to manage rsa authentication manager. It help desks need to support this influx along with their everyday workload. Demonstrations of important operations relating to typical end user cases reinforce the steps that help desk representatives can take for. This on demand lab course provides the learner with hands on experience to understand rsa authentication manager and rsa securid authenticators and authentication methods as well as how functions and controls are accessed in the administrative interface.