Cwru Help Desk

Rave is a text and voice messaging alert system that is used only in the case of imminent danger or a serious threat to the campus community. Forticlient vpn provides the same secure remote access ability as the cisco anyconnect. The u tech service desk offers unlimited and complimentary 24 7 365 support.

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The service desk is available 24 7 365 to support members of the university community with technology related incidents and service requests.

Cwru help desk. Forticlient vpn will replace the cisco vpn service that we currently offer. Changing this password affects access to central university services such as google apps for education and blackboard learn. Preparing to work anywhere. The service desk resolves nearly 90 of issues and escalates to resolver groups across the campus as needed.

End user license agreement for case software center important read carefully. Incident management encompasses our it service desk utech resolver teams ticket tracking customer satisfaction surveys and the metrics that help support utech s data driven approach. Phone 216 368 help 4357 email help. Research computing u tech advanced research computing offers services to assist faculty.

This case end user license agreement eula is a legal agreement between you either an individual or a single entity and case western reserve university for the software product s included within which includes computer software. Learn more about zoom and get started today. Cwu service desk provides a single point of contact for faculty staff students alumni and parents requesting technology related services and support from information services through the implementation advancement and support of technology we strive to provide outstanding technology services to our university community. Internet explorer 5 0 or later.

Learn more by visiting information security. Other options for contact with the service desk include emailing help case edu using live chat or submitting a request for help at help case edu. Zoom video conferencing is here. Forticlient vpn is the new vpn platform offered by utech.

The cwru service desk and walk in center provides general first level support for desktop printers. Comprehensive self support and knowledge bases also available. Password change tool use this page to change the password associated with your cwru network id. Processing nearly 5000 tickets per month the service desk can be reached through the following methods.

In addition many of the processes and results achieved at cwru not only compare favorably to other it organizations across the country they are considered cutting edge within the sector of higher education. Contact 216 368 help for phone assistance from one of our technical support staff members. Duo security is now required for all hcm fin and vpn users. Cwru virtual private network vpn client software fortinet forticlient ssl vpn client for students faculty and staff only.

The u tech service desk offers unlimited and complimentary 24 7 365 computer service and support to cwru students faculty and staff.